Shipping policy
Shipping Policy
Where we ship
This draft applies to deliveries within the United States. Orders to other destinations should not be accepted until the applicable delivery estimates, duties, taxes, returns, and consumer-law terms have been added to this policy.
Processing time
Orders are normally processed within 1–3 business days, excluding weekends and U.S. public holidays. Processing time is separate from carrier transit time. During peak periods, product launches, severe weather, or unusually high order volume, processing may take longer. We will contact you if a material delay affects your order.
Estimated delivery
Standard U.S. delivery is estimated at 7–15 business days after dispatch. Delivery dates are estimates, not guarantees. Remote destinations, carrier disruptions, customs or security checks, incorrect addresses, weather, and other events outside our reasonable control can cause delays.
Shipping charges and carriers
Available shipping methods and charges are displayed at checkout before payment. We may use different carriers or fulfillment partners according to the destination, package size, product, and availability. Separate items in one order may arrive in different parcels and at different times without additional shipping charges beyond those shown at checkout.
Tracking
When tracking is available, we will email it after dispatch. Tracking may take 2–5 business days to show movement. A lack of immediate scans does not necessarily mean the parcel has not shipped.
Address accuracy and changes
Customers are responsible for providing a complete and deliverable address. Email support@cherishedgrace.shop immediately if a correction is needed. We cannot guarantee changes after fulfillment begins and are not responsible for delays or losses caused by an incorrect address supplied by the customer. Reshipment charges may apply.
Delayed or apparently lost parcels
If tracking has not updated for 10 business days, or the estimated delivery window has passed by more than 7 business days, contact us. We may ask the carrier to investigate. A refund or replacement for a confirmed lost parcel will be provided as appropriate and as required by law. We may ask for reasonable cooperation, including confirmation of the delivery address and completion of a carrier declaration.
Marked delivered but not received
Check the delivery location, household members, building staff, parcel locker, and nearby safe places.
Wait 2 business days because some carriers scan parcels before final delivery.
Contact the carrier using the tracking number, then email us if the parcel remains missing.
Damaged packages
Do not discard the item or packaging. Follow the damaged-item procedure in our Refund & Return Policy and contact us preferably within 48 hours with photographs.
Duties and taxes
Applicable sales taxes are calculated or included as shown at checkout. This policy does not authorize international sales. If international shipping is later enabled, the store must state before launch whether duties, import taxes, brokerage fees, and similar charges are prepaid or payable by the recipient.
Fulfillment partners
We may use third-party warehouses, suppliers, and carriers to store, pack, and deliver products. A parcel may therefore originate from a location different from our business address. Cherished Grace remains responsible for customer support and the sale.