Refund policy
1. Refund & Return Policy
We want every Cherished Grace purchase to arrive safely and feel worthy of the moment it represents. This policy explains returns, exchanges, cancellations, damaged items, and refunds for purchases made through cherishedgrace.shop.
30-day return window
You may request a return within 30 calendar days after the order is marked delivered. To be eligible, the item must be unused, in the same condition in which it was received, and returned with all original packaging, inserts, accessories, and proof of purchase. Because many products are fragile, please repackage the item securely.
How to request a return
Email support@cherishedgrace.shop with your order number, the item you wish to return, and the reason for the return.
Wait for return authorization and return instructions. Do not send an item to an address shown on a parcel label or to a supplier without authorization.
Ship the authorized return within 7 calendar days after receiving instructions and retain tracking. Unauthorized or misdirected returns may not be recoverable or refundable.
Return shipping
For change-of-mind, preference, or ordering errors, the customer is responsible for return shipping and any loss or damage in return transit. For an item that arrived defective, damaged, materially different from its listing, or incorrect, Cherished Grace will provide an appropriate remedy and, where a return is required, cover reasonable return shipping. Nothing in this policy limits rights that cannot legally be waived.
Non-returnable items
Personalized, made-to-order, or custom items, except when defective, damaged, or incorrect.
Gift cards.
Items marked “final sale” before purchase, except where applicable law requires a remedy.
Items returned incomplete, used, altered, or damaged after delivery.
Items that present a health or safety risk once opened, if any are later added to the catalog.
Damaged, defective, incorrect, or missing items
Inspect your order promptly. If an item arrives damaged, defective, incomplete, or incorrect, contact support@cherishedgrace.shop as soon as reasonably possible—preferably within 48 hours of delivery—with the order number, a description of the issue, photographs of the item and packaging, and, if relevant, a short video. Keep all packaging until the claim is resolved. We may offer a replacement, missing component, repair where appropriate, or refund. The 48-hour request helps us pursue carrier claims but does not override mandatory consumer rights.
Exchanges
The fastest way to obtain a different item is to return the eligible original item and place a new order after the return is accepted. For damaged or incorrect items, contact us before ordering a replacement so we can provide the appropriate remedy.
Refund review and timing
We will inspect an authorized return and notify you whether the refund is approved. Approved refunds are issued to the original payment method, normally within 5–10 business days after inspection. Original standard shipping charges are refunded only when required by law or when the entire order is returned because of our error. Expedited shipping and other optional services are non-refundable once performed. Your bank or card issuer may need additional time to post the credit.
Refused and undeliverable packages
If a package is refused, unclaimed, or returned because the customer supplied an incomplete or incorrect address, we may deduct actual outbound and return shipping costs from any refund, to the extent permitted by law. Contact us before refusing a delivery.
Order cancellation
Cancellation requests may be emailed within 12 hours after ordering. We will try to stop processing but cannot guarantee cancellation once fulfillment has begun. Orders already shipped must follow the return process. Personalized or made-to-order products cannot be canceled after production starts.
Chargebacks
Please contact us first so we can investigate. This does not restrict your right to dispute an unauthorized or incorrect charge with your payment provider.